Hey there,
I'm Sydney!
Sydney - like Australia. 🦘
I'm a Technical Support Engineer based in Colorado. 🇺🇸
Currently learning web development and German in my free time. 📚
About me
I love cats and drinking tea.
I enjoy learning languages and studying linguistics.
I often re-watch Star Trek The Next Generation and Buffy the Vampire Slayer.
I like playing Minecraft and Sudoku / Kakuro.
I sometimes play Go / Baduk / Weiqi, although not particularly well 😅.
My skillset
Technical Skills
Familiarity and Experience with the folowing- Markup, Programming and Query Languages: HTML, CSS, JavaScript, Python, C/C++, SQL, Splunk Query Language (SPL)
- Networking: DNS record management, email authentication, basic Linux server administration tasks
- Platforms and Tools: Git, GitHub, Jira, ServiceNow, BigQuery, Snowflake, AirTable, Twilio, SendGrid
Soft Skills
- Over 7 years of experience supporting software products and advocating for customers.
- Emotional intelligence and "grit" - resourceful and resilient when faced with ambiguity and new challenges.
- Experience producing and maintaining internal and external training/support documentation.
- Excellent written and verbal communication skills - able to communicate technical concepts effectively for a wide range of audiences.
- Support Tools: Zendesk, Salesforce, Twilio Flex, Sprout Social
